Refund Policy

We want you to pay only for what works. This policy explains when credits are returned automatically and when we refund money. It's part of our Terms of Service.

Failed generations: automatic, in credits

You never pay for a generation that doesn't work. Before a generation runs, its estimated price is put on hold. If it fails, times out, is refused by the model provider or is cancelled before it finishes, the hold is released in full, automatically. You don't need to ask.

For multi-step builds (such as an AI UGC video), steps that finished are charged because their files stay in your library, and everything else is returned. Retrying a failed build reuses the finished steps, so you don't pay for them twice.

If a generation finished but the result is clearly broken (for example, a corrupted file), email [email protected] with the reel or file within 14 days and we'll look into it. Where we agree, we return the credits. Results that are simply not to your taste aren't refunded; you always see the price before you generate.

Subscriptions

• You can cancel at any time in Settings → Billing. Your plan and its credits stay until the end of the period you've paid for, and you're not charged again.
• We don't refund the remainder of a monthly or yearly period, except where the law requires it or as described below.
• Yearly plans: if you cancel within 14 days of a yearly plan's first payment and have used no more than one month's plan credits, email [email protected] and we'll refund the payment minus the price of one month on the monthly plan.
• Purchased credits stay in your workspace when a plan ends.

Credit packs and auto-refill

• Unused packs: if you haven't used any credits from a pack, you can ask for a refund within 14 days of buying it. Write to [email protected].
• Auto-refill purchases are covered the same way. Auto-refill only ever buys the pack you chose, when your balance is below your threshold, within your monthly cap.
• When we refund a credit purchase, its credits are removed from your balance.

Mistakes and duplicate charges

If you were charged twice, charged for something you didn't ask for, or charged the wrong amount because of an error on our side, we'll refund the difference. Email [email protected] within 60 days of the charge.

How refunds are paid

Refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank. Taxes charged on the refunded amount are refunded too.

Your legal rights

Nothing here limits rights you have under the consumer laws where you live. If you're a consumer in the EU or UK, you agree when you buy that we start providing the service (and credits) straight away, and you acknowledge that your 14-day right to withdraw ends once you've used it. Credits you haven't used are still covered by this policy.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. A disputed payment turns off auto-refill for the workspace while it's reviewed, and if the payment is reversed, the credits it bought are removed.